Sunday, April 7, 2013

Lync 2010 Client Troubleshooting-1



Issue   You see duplicate contacts in your Microsoft Outlook default Contacts folder, in Microsoft Lync 2010 search results, or in both places.
Resolution   By default, Lync 2010 adds contacts to the Outlook default Contacts folder, which can cause duplicate contacts in Outlook and in Lync search results (because search pulls from the Global Address List, or GAL, and from your Outlook Contacts folder). To resolve these issues, disable this behavior by doing the following:
  1. In the upper right corner of the Lync main window, click Options (gear icon).
  2. In the Lync - Options dialog box, click Personal.
  3. Clear the Save my Lync contacts in my personal contacts folder on the Exchange server check box.
Then, to manually delete the duplicate contacts from Outlook, do the following:
  1. In Outlook, in the navigation panel on the far left, click Contacts.
  2. On the Current View tab, in the Current View group, click Phone.
  3. Right-click the Full Name column header, and then click View Settings.
  4. Click the Columns button.
  5. In the Available Columns list, click Modified to highlight it, and then click the Add -> button.
  6. Click OK, and then click OK again.
  7. Click the Modified column header to sort by ascending or descending order to group the contacts that you want to delete.
  8. Click the first contact you want to delete.
  9. Scroll down to the last contact you want to delete.
  10. Hold down the Shift key, and then click the last contact you want to delete to highlight them all.
  11. Press the Delete key.



Issue Certain buttons on the contact card that appears when you point to a person's picture in Microsoft Lync 2010 and also on the display-related buttons, above the Lync 2010 Contacts list, seem unavailable because they are dimmed.
On a contact card, the following buttons appear unavailable:
  • Close button
  • Expand and collapse arrows
  • Options menu
Above the Contacts list, the following buttons appear unavailable:
  • Display Options button
  • Layout options menu
Resolution   The buttons are actually available. They only appear unavailable. There is currently no way to change the appearance of these buttons.

Issue   You are a Microsoft Lync 2010 response group agent and cannot add instant messaging (IM) to a conversation with an anonymous response group.
Resolution   This issue occurs if you start the conversation by calling the group at its published work phone number. This happens by default if you make the call by double-clicking the response group in Microsoft Lync 2010 Attendant.
If you want to use IM in an anonymous conversation, you must start the call on behalf of the response group in Lync 2010.


Issue   Your status in Microsoft Lync 2010 displays as Presence Unknown, or you see this status for other people.
Resolution   This is most likely to occur when you sign in to Lync 2010 for the first time. To resolve this issue, sign out of Lync, and then sign in again.

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