Sunday, April 7, 2013

Lync 2010 Client Troubleshooting--4



Issue   You scheduled a Microsoft Lync 2010 meeting or conference call by using the New Online Meeting button in Microsoft Outlook Calendar, and the dial-in number that appears in the meeting request does not include the correct number for the country/region or a toll-free number.
Resolution   Change the dial-in number by doing the following:
  1. In Outlook Calendar, click New Online Meeting.
  2. On the Meeting tab, in the Online Meeting group, click Meeting Options.
  3. Click Audio and Phone, and then, under Audio and Phone, click the location that you want to use in Location most people will dial in from.
  4. (Optional) To save this location as the default, in the lower left corner of the Online Meeting Options dialog box, select the Remember Settings check box.
  5. Click OK.

Issue   The caller name that appears in an incoming call alert or Microsoft Lync 2010 Conversation window is incorrect.
Resolution   This issue occurs when more than one contact in the Global Address Library (GAL), in Microsoft Outlook, or in the GAL and Outlook have the same phone number. There currently is no workaround for this issue.

Issue   You cannot search for contacts in Microsoft Lync 2010 while using remote call control.
Resolution   Lync 2010 does not support search with remote call control. If you use remote call control, download your organization’s Global Address List (GAL), which you can use to search contacts.
Issue   You receive an error message while trying to call someone by using Microsoft Lync 2010.
Resolution   Do the following:
  • Make sure you have Internet connectivity.
  • Check the phone number or contact information, and make sure the number is entered correctly.
  • Send an instant message or email to confirm that the call recipient can receive calls.



Issue   Microsoft Lync 2010 does not detect a phone number on a webpage in the Windows Internet Explorer browser; that is, it does not make the number available to you to click and dial.
Resolution   Phone-number detection in Internet Explorer is not enabled when the phone number is not a United States number and does not start with a "+". It is also unavailable in 64-bit versions of Internet Explorer.


Issue  Voice mail messages are not listed or cannot be played in the Phone view in Microsoft Lync 2010.
Resolution   Ask your support team if Microsoft Exchange Web Services (EWS) is enabled on the Microsoft Exchange Server. The Phone view requires EWS to work correctly. There currently is no workaround for this issue.


Issue   You cannot open a voice mail message in virtualized Microsoft Outlook 2010 when using Microsoft Lync 2010.
Resolution   Open the message directly in Microsoft Outlook.

Issue   During a Microsoft Lync 2010 conversation or meeting, you start sharing your desktop or a program and then see a notification that some people in the meeting are not viewing what you are sharing. You might see this notification if at least one participant:
  • Is using a previous version of Lync 2010 (Microsoft Office Communicator 2007 R2 or Microsoft Office Communicator 2007) that does not support the viewing of shared content.
  • Has not yet accepted your sharing request.
Resolution   For people who are using a previous version of Lync, you can use other methods of sharing the information with them, such as file transfer, email, or instant messaging (IM). Otherwise, remind the participants to accept your sharing request.


Issue   Windows prompts you to switch to basic color when you share your desktop in Microsoft Lync 2010.
Resolution   This might happen if your computer is low on memory or if the video drivers are outdated. Try closing other processes that might be consuming memory, and update the video drivers. If the issue persists, consider switching to basic color before sharing your desktop.

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