Sunday, April 7, 2013

Lync 2010 Client Troubleshooting-6



Issue   When you try to click Save As or Save with Annotations in the Attachments dialog box by pressing the Enter key, the content is not saved.
Resolution   Use your mouse to click the appropriate option.

Issue   You encounter issues when sharing a program, your desktop, or files in Microsoft Lync 2010.
Resolution   Do the following:
  • Make sure you can connect with contacts successfully before trying to share content. Content sharing relies on having a connection with the contacts you intend to share with.
  • If you are trying to share content with multiple contacts, try sharing with just one contact first. This can help you determine if the issue occurs during one-on-one communication or only during conferencing.
  • If you are sharing a file, try sharing your desktop instead.
  • Test to confirm that devices, such as audio speakers, are connected and functioning properly. If the devices are working, the problem is likely a configuration issue related to content sharing.
Issue   You encounter issues when sharing a program with Microsoft Lync 2010.
Resolution   The problem might be due to configuration or connectivity issues, or you might be using a program that cannot be shared in a Lync 2010 call or meeting. The programs that cannot be shared include the following:   
  • Microsoft Lync 2010
  • Microsoft Lync 2010 Recording Manager
  • Microsoft Lync 2010 Attendee
  • Windows Explorer
  • Sticky Notes
  • Windows Sidebar
  • Programs you are running with user rights and permissions that are more restrictive than the user rights and permissions for Lync.
If you want to share content from one of these programs with other participants in the Lync conversation or meeting, you can use desktop sharing.
If the problem is not related to the program being on the preceding list, do the following:
  • Make sure you can connect with contacts successfully before trying to share a program. Program sharing relies on having a connection with the contacts you intend to share with.
  • If you are trying to share a program with multiple contacts, try sharing with just one contact first. This can help you determine if the issue occurs during one-on-one communication or only during conferencing.
  • Try sharing your desktop instead of the program.
  • Test to confirm that devices, such as audio speakers, are connected and functioning properly. If these devices are working, there is likely a configuration issue related to program sharing.

Issue   In a Microsoft Lync 2010 meeting, you want to collaborate with another presenter by giving him or her control of a shared program but are unable to.
Resolution   This issue occurs if you are doing either of the following:
  • Running the program with administrator rights and permissions
  • Not running Lync 2010 with administrator rights and permissions
To resolve this issue, do one of the following:
  • Run Lync with administrator rights and permissions.
  • Share your desktop, and then grant control of it to the other presenter.

No comments:

Post a Comment