Friday, August 9, 2013

Gartner Magic Quadrant for Unified Communications 2013

The Lync 2013 release offers several significant improvements over its Lync 2010 predecessor, including broader mobile client capabilities, improvements to its telephony and video functionality, and partial Skype integration. Lync offers a full suite of UC functionality that Microsoft continues to improve with each release. Lync integrates with Office, SharePoint and Exchange, and the Lync partner ecosystem continues to grow at a rapid pace. For cloud delivery, Microsoft offers Lync Online as part of the Office 365 suite. Lync Online allows users access to a subset of the on-premises Lync solution, notably with limited external telephony and video access.
  • Microsoft Lync continues to make significant gains in the market and is attractive to a broad range of enterprises. In many cases, it is initially deployed for the IM, presence and Web conferencing functionality, with gradual incremental deployments of telephony and video added as follow-on phased deployments for specifically targeted groups or regions.
  • Microsoft integration of Skype with Lync will enable an attractive model for B2B and business-to-consumer collaboration.
  • Companies report that, once deployed, Lync functions can be readily integrated into business processes and applications, providing new, different and effective ways to perform tasks. Often, these new functions are achieved by deploying Lync enhancements from a growing list of ecosystem partners.

Analysis: What has happened since last year?
  1. Cisco is leading this year as well, second year in a row
    • Added video to Jabber, melted Tandberg MOVI and the jabber client
    • Rebranded more of their portfolio to UC
    • Have a broad range of fixed and mobile client and device options
    • The on premises infrastructure can now be virtualized on UCS server and other qulified servers
  2. Microsoft is further behind Cisco this time around
    • Launched Lync 2013 sporting new mobile portfolio, web client and better PBX functionality
    • Lync is the best choise if you are a Microsoft house integrating in to Office, SharePoint and Yammer
    • Integrated chat and IM with Skype as well as consolidating MSN messenger in to the same offering
  3. Siemens Enterprise Communications ffers a full and integrated suite of UC functionality
    • The OpenScape platform is available to SMB, midmarket, enterprises as well as a cloud offering
    • Broad range of Clients
    • Focus on being open to key interoperability standards
    • Is invisible in the UC market, and is suffering from that in the quadrant
  4. Avaya is more a visionary that last year
    • Avaya has expanded its portfolio, continued to improve the integration across its elements and simplified its pricing model
    • Avaya is extending its cloud capabilities and offers leading contact center solutions that leverage its UC solution
    • Invest in Avaya if you want to leverage existing investment in Avaya telephony


    View the full report here :

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