Friday, February 7, 2014

Creating Voice Policy in Lync Server 2010



1.  Open Lync Control Panel. In the left navigation bar, click Voice Routing and then click Voice Policy. 

2.  On the Voice Policy page, click New and select a scope for the new policy:
·        Site policy applies to an entire site, except any users or groups that are assigned to a user policy. If you select Site for a policy scope, choose the site from the Select a Site dialog box. The site does not appear in the Select a Site dialog box if a voice policy has already been created for a site.
·        User policy can be applied to specified users or groups.
3.  If the voice policy scope is User, enter a name for the policy in the Name field.
4.  You can put additional descriptive information for the voice policy.
5.  To enable or disable each of the Calling features for this voice policy, select or  
      clear  the following check boxes:
·         Call forwarding enables users to forward calls to other phones and client devices. Enabled by default.
·         Delegation enables users to specify other users to send and receive calls on their behalf. Enabled by default.
·         Call transfer enables users to transfer calls to other users. Enabled by default.
·         Call Park enables users to park calls on hold and then pick up the call from a different phone or client. Disabled by default.
·         Simultaneous ringing enables incoming calls to ring on additional phones (for example, a cell phone) or other endpoint devices. Enabled by default.
·         Team call enables users on a defined team to answer calls for other members of the team. Enabled by default.
·         PSTN re-route enables calls made by users who are assigned this policy to other enterprise users to be re-routed on the public switched telephone network (PSTN) if the WAN is congested or unavailable. Enabled by default.
·         Bandwidth policy override enables administrators to override call admission control policy decisions for a particular user. Disabled by default.
·         Malicious call tracing enables users to report malicious calls (such as bomb threats) using the client UI, and that in turn flags the calls in the call detail records (CDRs). Disabled by default.
6.  Do any of the following to associate and configure PSTN usage records for this voice  
     policy:
·    Click Select to choose one or more records from a list of all PSTN usage records available in your Enterprise Voice deployment. Highlight the records you want to associate with this voice policy and click OK.
·    To remove a PSTN usage record from this voice policy, highlight the record and click Remove.
·    Do the following to define a new PSTN usage record and associate it with this voice policy:
A.    Click New.
B.     In the Name field, enter a unique name for the record. For example, you may want to create a PSTN usage record named Westfield for full-time employees located in Westfield, and another named WestfieldTemps for temporary employees.
C.     Use any of the following methods to associate and configure routes for this PSTN usage record:
·           To choose one or more routes from the list of available routes in your Enterprise Voice deployment, click Select, highlight the routes you want to associate with this PSTN usage record, and click OK.
·           To remove a route from the PSTN usage record, highlight the route and click Remove.
·           To define a new route and associate it with this PSTN usage record, click New.
·           To edit a route that is already associated with this PSTN usage record, highlight the route and click Show details.

D.    Click OK.
7.  To edit a PSTN usage record that is already associated with this voice policy, do 
      the  following:
·Highlight the PSTN usage record you want to edit and click Show details.
·Use any of the following methods to associate and configure routes for this PSTN usage record:
                               I.To choose one or more routes from the list of all available routes in  
                                  your Enterprise Voice deployment, click Select, highlight the routes 
                                  you want to associate with this PSTN usage record, and then click OK.
                               II.To remove a route from this PSTN usage record, highlight the route     
                                  and click Remove.
                               III. To define a new route and associate it with this PSTN usage record, 
                                   click New.
                               IV. To edit a route that is already associated with this PSTN usage 
                                     record, highlight the route and click Show details.
                       Click OK.
8.  Arrange the PSTN usage records for optimum performance. To change a record’s 
     position in the list, highlight the record name and click the up or down arrow.
9.  (Optional) Enter a number to test the voice policy and click Go. The test results are 
     displayed under Translated number to test.
10. Click OK.
11. On the Voice Policy page, click Commit, and then click Commit all.

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