Wednesday, May 28, 2014

Update Rollup 6 for Exchange 2010 Service Pack 3

Microsoft announced new update rollup 6 for Exchange Server 2010 SP3, update Rollup 6 is the latest rollup of customer fixes available for Exchange Server 2010 Service Pack 3. The release contains fixes for customer reported issues and previously released security bulletins. Update Rollup 6 is not considered a security release as it contains no new previously unreleased security bulletins. A complete list of issues resolved in Exchange Server 2010 Service Pack 3 Update Rollup 6 may be found in KB2936871. Customers running any Service Pack 3 Update Rollup for Exchange Server 2010 can move to Update Rollup 6 directly. 

Click here for Download


Tuesday, May 27, 2014

VMware KB Articles

VMware ESXi
Hot remove of Micron PCIe SSD fails if the device is in use (2077216)

ESXi 5.5 fails to restore NFS mounts automatically after a reboot (2078204)

The minimize, maximize and close buttons on applications are not visible on a Windows 8.1 virtual machine with View Agent installed (2076429)

ESXi 5.5 and 4.1 Update 3 installation fails with error (2076105)

PF Exception 14 – GFCPutSectionHeader (2076931)

VMware Horizon Mirage
Using VMware Horizon Mirage Server Tools NasCompatibilityTest to confirm that storage supports Horizon Mirage functionality (2070000)

VMware Horizon Workspace
Upgrading VMware Horizon Workspace without internet access (2073966)

VMware Horizon Workspace virtual users cannot upload files larger than 2GB (2078455)

VMware IT Business Management Suite
Disabling automatic data purging on an adapter in VMware IT Business Management Suite (2076005)

Import histories cannot be deleted from the Import History List in VMware IT Business Management Suite (2076292)

A web form adaptor displays @VALUESET in VMware IT Business Management Suite (2076474)

Logging in to VMware IT Business Management Suite fails with the error: Error while calling method MyServiceFlowFacadeImpl.getMyHomePage() (2077237)

Unable to scroll to the end of the Organizations List in VMware IT Business Management Suite (2077246)

Using the DB Updating Snapshot method on a copy of a database adaptor fails with the error: inconsistent datatypes: expected TIMESTAMP got NUMBER (2077261)

Comparing more than one column in a VMware IT Business Management Suite table report displays incorrect results (2075959)

VMware IT Business Management Suite 7.x/8.x sends a NOOP-command to the smtp-server after each sent email (2069268)

VMware Service Manager
Two attachments with the same name can be uploaded in the VMware Service Manager catalog portal (2077676)

Incorrect formatting in the VMware Service Manager history or call preview (2077680)

VMware vCenter Server
Alias value is empty when attempting to log in to VMware vCenter Server 5.5 (2074760)

vCenter Server services fail to start with error: DB Schema hash mismatch (2077432)

Setting up vCenter Single Sign-On in high availability mode with an Apache load balancing software (2076766)

VMware vCenter Server Heartbeat
Cannot establish the channel connection between VMware vCenter Server Heartbeat nodes (2078088)

VMware vCenter Site Recovery Manager
Enabling Replication for a virtual machine may fail due to stale replication group GIDs in the VRM database (2065033)

Installing VMware vCenter Site Recovery Manager 5.x fails with the error: can’t open perl script “E:\program”: no such file or directory (2076347)

VMware vFabric Application Director
vCloud Director 5.5 verified as a cloud provider for vFabric Application Director 5.2 (2078713)

VMware vFabric Hyperic Agent
New resources in VMware vFabric Hyperic Agent inventory appear to be correctly configured, but are not monitored (2062207)

VMware vFabric Hyperic Server
Representing resources created by custom plugins by AutoGroups (2051203)

VMware vSphere Data Protection
Removing the VMware vSphere Data Protection (VDP) Advanced license (2072445)

VMware vSphere Update Manager
Installation of vSphere Update Manager 5.x fails if the SDK Tunneling Port of vCenter Server is changed (2075747)

VMware vSphere Web Client
Enabling Change Block Tracking in vSphere 5.5 fails (2075984)

VMware vSphere Web Services SDK
Moving a vmdk file from one folder to another on the same datastore using the MoveDatastoreFile_Task API results in a posix rename of the file (2077699)

References: http://blogs.vmware.com/kbdigest/2014/05/new-kb-articles-published-for-week-ending-52414-3.html

Meetings Fail after migrating to Lync 2013 from Lync 2010

Issue:
 
When you migrating Lync 2013 from Lync 2010, after migrating to Lync 2013 from Lync 2010 or OCS 2007 R2, users may be unable to join Lync Online Meetings.


In the Lync client when you select "Meet Now" you may get the following error:


Also you will see below event IDs in FE:
Event 51048 LS MCU Factory:
McuFactory could not find the pool associated with one of the conference directories.
Failed to read pool FQDN associated with conference directory 20.
Cause: The pool associated with the conference directory does not exist anymore.
Resolution: Conference directories without a valid pool associated can be deleted using management tools.

If you run a trace on the Front End server you may get below trace report:
Start-Line: SIP/2.0 500 failedLookupForConferenceDirectoryOwner
ms-diagnostics: 3193;reason=”Could not find a front end server that owns the given pstn meetind id.”





Solution:

This issue is known issue when you have orphaned conference directories. You can check for orphan directories using the following PowerShell command:



Get-CsConferenceDirectory | FT Identity,ServiceID

Verify the command output and check to see if there is a ServiceID matching a pool which no longer exists. BackCompatSite entries refer to OCS 2007 R2 servers added during a merge operation. If a Service ID exists for a pool that has already been deleted, the conference directory will need to be forcefully removed using the following PowerShell command:


Remove-CsConferenceDirectory <IdentityNumber> –Force

Be careful here! Removing an active conference directory will force users to reschedule meetings!!


After you remove the conference directory you will need to restart the Front End Service for immediate results.

Lync Server 2013 Front-End service cannot start in Windows Server 2012

In Lync Server a common issue which can be encountered, is a Front End Service that get's stuck starting. No amount of restarting will fix this problem, also there is no event log, most likely because the service start will never time-out, and never actually fails to start. 

Here are some fix to resolved the issue

Microsoft documentation states that in Server 2012 to increase security, certificates that are not self signed (i.e. where the issue by and subject name are the same e.g. a Certificate Authorities certificate) should not in in the "Trusted Root Certificate Authorities" container in the Certificate store. Certificates that are NOT self signed should go in the "Intermediate Certificate Authorities". Click here for details

Use Lync Management Shell and enter the following command, then reboot the Front End server:


Reset-CsPoolRegistrarState -PoolFqdn “server/pool.domain.co.nz” -ResetType FullReset


Determine Lync 2013, Central Management Store Database


In our Lync environment, we have number of Lync 2013, 2010 and many sits, branch offices or we can say we have many Front-End etc servers but there is only a single pool per Active Directory Forest which hold the Central Management Store Database.  For determine the quickly where is the my CMS FQDN, use below simple cmdlet:

(Get-CsTopology).ActiveCentralMgmtService.InstalledOn.Fqdn

Lync generates an Outlook integration error

Daily basis we all are busy with many activities and troubleshooting issues, some time we need some ready-made solution for issues and we are searching TechNet or other forum for solution. Below are some common issues and there solution

Common Problems

So will start be listing common problems that I faced in my day – to – day work
  1.  Authentication Prompt
  2. Warning icon in Lync
  3. Conversation History not saved
  4. Cannot reply with IM or see the presence of user in outlook
  5. Cannot schedule an Online Meeting
  6. Lync Client not showing Missed calls
  7. Cannot lookup users in Lync Client
  8. Duplicate contacts in Lync when search for someone
I will be updating this post as more problem / solutions are reported or faced that were not mentioned above.

Basic Troubleshooting Steps First thing to do

Before going any deeper in what is causing the problem, make sure that Lync – outlook is integrated before wasting any time trying to locate the problem while it might be that Lync add-in not installed correctly.
  • Start regedit.exe
  • Go to HKLM\software\Microsoft\office\outlook\addins\UCAddin.LyncAddin.1
  • Make sure that value of “LoadBehavior” is = 3, if not then change it to 3

Note: It might be under HKLM\software\Wow6432Node\Microsoft\office\outlook\addins\UCAddin.LyncAddin.1
  • Hold Ctrl key and right click the Lync icon in the taskbar and click on “Configuration Information”

  • Scroll down till you find “MAPI Information & EWS Information” and check the status is reporting “OK” and “deployed”, if showing otherwise then check the Exchange web services not deployed / Authentication prompt / Presence Information / Lync Client not Showing History section down in this article

Lync Conversations not saved in Outlook

Carry on the following troubleshooting steps:

Solution 1

  • Make sure that this option is enabled in Lync client, In your Lync client, click on tools >> options

  • Go to Personal Tab and make sure “Save IM Conversation in my Email Conversation History Folder” box is checked

Solution 2

  • In your outlook, make sure that ONLY ONE Conversation History folder exist and that you didn’t accidently delete or move it.
  • From Exchange side, make sure that user does not have 1000 or more folders in his mailbox using PowerShell command
  • c:> (Get-mailboxfolderstatistics “mailbox”).count
  • If more => 1000 item them instruct the user to delete some folders

Solution 3

  • Exit Lync Client
  • Backup your old “Conversation History” folder contains in Outlook (export it to a file)
  • Delete the “Conversation History” folder and close “outlook”
  • Make sure that Lync and outlook are completely closed and no processes are running in the Task Manager
  • Start “run” and type in outlook /resetfolders
  • Start Lync, and test (wait 10 minutes for the folder to start saving)

Solution 4

  • Start regedit
  • Go to HKCU\Software\Policies\Microsoft\Communicator or HKLM\Software\Policies\Microsoft\Communicator
  • Set the value of the ImAutoArchivingPolicy from 0 to 1
  • Restart your Outlook and Lync

Solution 5

  • Go to Control Panel >> “Programs & Feature” or “add/remove program”
  • Select Microsoft Office
  • Click “Change” and when installation wizard starts, choose “Repair”
  • Wait for it to finish and test

Exchange web services not deployed / Authentication prompt / Presence Information / Lync Client not Showing History

number of things I noticed about this problem is that
  1. Occur mainly when users connected from outside the company’s network
  2. Only happen when outlook was closed
  3. User SIP address is different than SMTP address

Understand how Lync work:

Lync client depend on the Exchange web services for the integration with Outlook and it will use the user’s SMTP domain to search for the DNS records for the Autodiscover and web services, so it will look for:
As well as your autodiscover SRV record (_autodiscover._tcp.smtpdomain)
It is often that Lync client configuration status don’t shows the internal and external URL of the EWS and the EWS information shows “EWS Not Deployed”, and this causes some integration problems between Lync and Outlook like prompting for username and password, not populating your presence information from outlook calendar

Check Client Side

You can check the EWS status via registry key

Lync Client

For Lync 2010 Client Locate HKCU\Software\Microsoft\Communicator\user.smtp.address\Autodiscovery
For Lync 2013 Client Locate HKCU\Software\Microsoft\office\15.0\Lync\user.smtp.address\Autodiscovery
Make sure the following enteris are correct
ExternalAvailabilityServerUrl
InternalAvailabilityServerUrl
ExternalEwsUrl
InternalEwsUrl
ExternalOofServerUrl
InternalOofServerUrl

If this key does not exist on your machine this mean Lync was unable to locate DNS records or SRV for the Autodisvoer services, so go ahead with checking your Exchange server side

Check Exchange Side

You will need to check
1. Required internal & External DNS records are configured
  • For each SMTP domain you company using you need 2 DNS records to be created as following:
    • CNAME record for “autodiscover.domain.name” pointing to exchange CAS array or CAS server in case of no array
    • Service Record _autodiscover._tcp.domain.name port 443 pointing to exchange CAS array or CAS Server name in case of no array
2. Authentication Type on the Autodiscover & EWS Virtual Directory
  • Set the authentication type of your Autodiscover Virtual directory to “BasicAuthentication by running the following command

  • Do the same with Exchange web service Virtual directory using the set-webservicesVirtualDirectory cmdlet
3. Internal & External URL for EWS is configured
  • Check if the internal & external URL for your EWS virtual directory is configured using Exchange PowerShell command
  • If they are not defined you may want to define them using the following command lines

The Email address of the User is different from the SIP address of the users:

Some organizations uses different Email and SIP address, to overcome this issue you can do the following:

Lync Server Side

  • Start Microsoft Lync management Shell as a member of CSAdministrator or RTCUniversalServersAdmin
  • Use the set-CsClientPolicy to disable the Email / SIP comparison
C:> Set-CsClientPolicy -Identity name -DisableEmailComparisonCheck $true

User Machine (Previous step should be enough)

  • Start regedit.exe
  • Go to “HKLM\SOFTWARE\Policies\Microsoft\Communicator” or “HKLM\SOFTWARE\Policies\Microsoft\Lync”
  • Right click and select New >> DWORD Value
  • Type “DisableEmailComparisonCheck” and press Enter
  • Set the value of the it to “1″
  • Restart the Outlook and Lync clients.

In Case of Problem with Presence

  • For Outlook 2007, go to Tools >> Options >> Others and make sure “Display Online Status next to name” box is checked, also that “Display online status in the To and Cc Fields only when mouse pointer next to name” box is checked.
  • For Outlook 2010, go to File >> Options >> Contact, and make sure that “Display Online Status next to name” box is checked.
  • For Outlook 2013 go to File >> Options >> People, and make sure that “Display Online Status next to name” box is checked.
Also check the “EnableEWSFallback” and “DisablePresenceNote” registry keys
  • Exit both Outlook and Lync clients
  • Run >> regedit.exe
  • Go to “HKLM\software\policies\Microsoft\Communicator” or “HKLM\software\policies\Microsoft\Lync”
  • Check the value of the EnableEwsFallback is set to 1
  •  The Value of the DisablePresenseNote will be set to 1, change it to 0
  •  Start your Outlook and wait till it is open and connected.
  • Then start your Lync

Duplicated Contacts in Lync/Outlook 2013 marked as read only and cannot delete them

This is a known issue for Outlook 2013 that waiting for Microsoft to fix it, but as a work around you can try one of the following:
You can disable Lync from saving your buddy list as a contact in outlook
  • Go to Lync Client Options
  • Select “Personal” tab
  • Clear the check box “Save My Lync Contacts in my Personal Contact Folder on the Exchange Server”
Also try:
  • Go to Lync Client Options
  • Go to Personal tab.
  • Change the “Personal information manager” value to None.

  • Go to your Outlook >> People
  • Delete the Lync Contacts folder
  • Change the “Personal information manager” to “Microsoft Exchange or Microsoft Outlook” again.
  • Restart both clients and wait for the Synchronisation to finish.
References: http://support.microsoft.com/kb/2000886